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Operational Integration Specialist & Support

Ria Financial Services Kuala Lumpur, Malaysia
Posted 9 days ago Permanent Competitive
Operational Integration Specialist & Support
Job Description

Join our Team and make a difference in supporting our Global Payments network for our Partners & Customers. We're looking for a self-motivated and innovative support specialist, to play a key role in resolving any inquires and incidents that arise around our systems and processes for our Global Payments Service. You'll have the unique opportunity of working with our global partners in different countries. Receive and respond to partners and internal departments about requests, inquiries, and problems related to our integration applications. Utilizes various tools and maintain an accurate and complete record of all inquiries and problems handled.

Responsibilities

  • Monitors inbound/outbound global payments transactions flow.
  • Detect anomalies & errors in the payment instructions delivery process
  • Resolve or escalate to additional functional teams
  • Provide support to existing partners by resolving incidences in a timely fashion.
  • Design and execute reports so a strong data manipulation skillset is recommended
  • Familiar with APIs concepts, systems processes, networking concepts.
  • Familiar with Financial Accounting concepts
  • Familiar with Bank Deposit concepts
  • Capacity to handle and fully understand a wide range of business rules concepts
  • Capacity to coordinate calls, in English, with third party partners to troubleshoot service issues.
  • Capacity to do investigations around payment process
  • Work Globally - You'll work closely with internal and external partners and help to figure out ways to make our customers' lives better.

Qualifications

  • Financial.

Background or previous experience in business intelligence or Money Transfer will be valued.
Job ID  300000169733732
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