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Manager - Personal Financial Services (Customer & Process Management)

Hong Leong Bank Kuala Lumpur, Malaysia
Posted 2 hours ago Permanent Competitive
Manager - Personal Financial Services (Customer & Process Management)
If you are looking to excel and make a difference, take a closer look at us...

If you are looking to excel and make a difference, take a closer look at us...

Job Responsibilities:
  • Monitor daily operations to ensure due process, accuracy and accountability are followed
  • Create a strong team by developing competent individuals in the banking operations team
  • Support core business team in identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities to improve customer experience, efficiency and lower costs.
  • Provide technical and analytical support for process improvement initiatives.
  • Facilitate the design and implementation of new/improved customer journeys, process models and organizational structures.
  • Train and guide resources in process improvement techniques.
  • Assist in development of new process capabilities.
  • Facilitate the review and update for business SOPs.
  • Perform project management, analytics, and measure to ensure milestones are met and deliverables achieved.
  • Coordinate with various teams to analyze project results and performance.
  • Identify and manage resources to deliver effective solutions.
  • Perform special studies and projects to improve account opening and communication between business and channels, specifically branches.
  • Ensure that the team works in accordance with the approved company operating policies, procedures, practices and methods.

Do you have what it takes? We are currently looking for talents who have:-
  • Malaysian Citizen
  • Candidate must possess at least a Degree in any field
  • Candidates with experience in Banking, Insurance or Sales related fields are preferred
  • Minimum 5 years experience in project management & banking operations experience

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.
Job ID  JR0000017654
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