Manager, Client Selection Secretariat Case Analyst

  • Competitive
  • Kuala Lumpur, Malaysia Kuala Lumpur Kuala Lumpur MY
  • Permanent, Full time
  • HSBC Bank (M) Berhad
  • 16 Aug 18 2018-08-16

Manager, Client Selection Secretariat Case Analyst

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth Management leverages HSBC's global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join this team in the role of Manager, Client Selection Secretariat Case Analyst.

Principal Responsibilities

  • Responsible for obtaining all required customer information as part of the Build The Case stage of the exit process.

  • Coordinate with other stakeholder (including RM, Compliance, Product/ System Owners) to ensure a complete relationship view on the customer is provided.

  • Conducting the product searches and reaching out to product areas to determine the extent of the customer's relationship with the bank.
  • Identifying the complexities and constraints to exiting customers at a product level (that will include identifying if the customer is a Potential Vulnerable Customer).
  • To ensure cases flow through the exit management process in line with SLAs and timelines outlined in the Compliance FIM.
  • Managing and aligning inputs such as stakeholder opinions across multiple businesses and functions supported by a governance framework to support client decisions.
  • Co-ordinate escalation process in the case of disagreement between committee members.
  • Provide the monitoring and assurance for the process including the collation of Management Information.

  • Role holders must have a minimum bachelor's degree qualification.
  • At least 5 years working experience in banking industry or relevant field.
  • Preferred experience and knowledge on accounts opening, compliance, Know Your Customer and Anti Money Laundering.
  • The Case Analyst in Country CS Secretariat will be a financial services professional with some knowledge of financial services, managing financial crime risk and/or commercial client relationships.
  • Experience in financial services and / or client risk and or AML/KYC type roles.
  • A high level understanding of all types of financial crime and reputational risk.
  • Familiarity with Retail banking and financial services products.
  • The ability to work with various stakeholders to manage the Build The Case, Decision-making and Exit Execution phases of the Client Selection process.
  • A good understanding of client information to ensure sufficient materials are submitted to the Client Selection Committees for decision-making.
  • Experience of case work.
  • A keen eye for detail, together with strong administrative and organisational skills
  • They must always act on and enforce the highest possible standard and principles across HSBC.
  • Able to cope with pressure and tight deadlines and be change oriented.
  • Excellent written and communication skills - ability to clearly document the current state and the recommendations.
  • Computer skills in Excel, PowerPoint and Word will be added advantage.
  • Only Malaysians are encouraged to apply.