MIS Analyst MIS Analyst …

in Kuala Lumpur, Malaysia
Permanent, Full time
Last application, 05 Jan 22
in Kuala Lumpur, Malaysia
Permanent, Full time
Last application, 05 Jan 22
MIS Analyst
  • Provide strong reporting and analytical information support to management team & Client
  • Generate both periodic and ad hoc reports as needed
  • Design reporting formats to provide accurate information in a clear and concise manner
  • Expected to publish accurate daily/weekly/monthly reports in a pre-defined format and frequency
  • Expected to Perform data analysis (if required) for generating reports
  • Design and Create automated dashboards for frequently generated report
  • Maintain / Develops MIS documentation to allow for smooth operations and easy system maintenance
  • Provide recommendations to update current MIS to improve reporting efficiency and consistency
  • Standardize similar reports across clients, departments and teams Ad Hoc data collection, analysis and reporting as required
  • Understand client product, internal tools and processes, push automation and increase work efficiency
  • Candidate should be comfortable to work in 24*7 shifts with rotational weekly offs
Personal Characteristics:
  • Excellent eye for detail
  • Good time management and organizational skills
  • Good verbal and written English communication skills
  • Flexible to adapt any changes in the organization / process
  • Self-starter, Ambitious, go-getter and deadline driven
  • Keen to learn and implement learnings
  • Maintain Organizational and Client confidentiality
Qualifications and Experience
  • Graduate in any discipline
  • Strong numerical and analytical skills
  • 2-6 years of MIS analytics experience within BPO /BPS Industry, ability to handle tons of data
  • Should have worked in an international contact center as an MIS/WFM team with good ability to approach problems logically
  • Excellent written and communications skills (English)

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