Internal Quality Assurance (IQA) - Japanese Language Internal Quality Assurance (IQA) - Japanese  …

Cognizant
in Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Internal Quality Assurance (IQA) - Japanese Language
Job Descriptions:
  • Well versed in English and Japanese
  • Need to get qualified in IQA process and minimum of Two major products
  • Achieves assignments using established guidelines, procedures and policies.
  • Participates in internal calibration sessions and Gauge variance session with the team
  • Work well with others in a team-oriented environment and to gain their cooperation
  • Ability to work on daily and weekly special projects
  • Meet the set business targets
  • Coach, mentor and share feedback to the trainees/ team by doing P2P auditing the cases that are processed by IQAs
  • Participating in team huddles
  • Ensure daily productivity and quality metrics are met/exceeded
  • Supporting in process improvement projects for all the products that we support
Skills Required:
  • Minimum qualification - Graduate in any discipline
  • Ability to handle heavy data related assignments. Ability to multitask based in priorities
  • 3 to 4 yrs of work experience in Quality/Operations BPS/ ITeS in a backend process with excellent command data centric assignments
  • Should have Quality related experience
  • Strong MS Office skills, especially MS Presentation and MS Excel
  • Experience working with large volumes of data
  • Strong communication skills - ability to work closely with internal staffing client
  • Ability to work in a fast-paced, constantly evolving environment.
  • Should have great networking and rapport building skills. Should be able to communicate effectively with senior management executives
  • Detail oriented to ensure accurate issue tracking and reporting.

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