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Insurance Operations Specialist - Policy Servicing/Policy Processing (Supporting Hong Kong)

Marsh & McLennan Companies, Inc. Kuala Lumpur, Malaysia
Posted 12 days ago Permanent Competitive
Insurance Operations Specialist - Policy Servicing/Policy Processing (Supporting Hong Kong)
Company:
MMC Corporate

Description:

Broking Operations (Policy Processing)
  • The policy processing/servicing team efficiently processes insurance policies for the Hong Kong market, ensuring compliance and a smooth experience for clients.
  • The team handles policy servicing requests, such as amendments and renewals, for the Hong Kong market, working closely with clients, brokers, and underwriters.
  • They provide customer support to policyholders in Hong Kong, addressing inquiries and resolving issues related to policy coverage, claims, and payments.

Marsh McLennan (MMC) is seeking candidates for the following position based in the Kuala Lumpur Shared Services Operations Office :

Insurance Operations Specialist - Policy Servicing/Policy Processing (Supporting Hong Kong)

What can you expect?

  • Be a part of a regional operational shared service center
  • Interact diverse colleagues and stakeholders from various lines of business within MMC

What is in it for you?

  • Career Development and Training Opportunities
  • Learn insurance operations best practices from regions across ASEAN
  • Explore opportunities to work on regional and global projects
  • Conducive Smart Office work environment

We will count on you to:

  • Perform tasks associated with processes such as, Policy Endorsement, Client Policy Management, Generation of Quotation, Bills and Invoices
  • Ensure seamless and timely delivery and process of complex as well as normal tasks assigned
  • Ensure timely communication with clients and colleagues by offering updates and resolutions when required
  • Ensure adherence to policies and procedures as per organization's standards and SOPs
  • Take part in investigation on queries and errors as well as assisting in developing action plan to drive improvement

What you need to have:

  • Minimum of Bachelor's Degree in any field
  • 1-5 years' relevant working experience in an Insurance Shared Service Center
  • Able to read and write Chinese
  • High Proficiency in using MS Office Application
  • Good communication and interpersonal skills

What makes you stand out:

  • At least 1-2 years of similar working experience in an Insurance Shared Service Center
  • Able to converse in Cantonese
  • Possess drive to meet assigned KPI.
  • Detail-oriented to comprehend and summarize appropriate information
  • Willing to learn and take on new challenges
  • Excellent coordination skills and ability to work with multiple stakeholders

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
Job ID  R_265589
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