Head of Claims (Asia – Life Insurance)

  • 400,000 - 500,000
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Stirling Andersen , EA Licence No: 16S8094
  • 19 Feb 18 2018-02-19

New position! This major Life insurance company with offices throughout Asia are seeking a Head of Claims who could be based in Singapore, Hong Kong or Kuala Lumpur. This is a regional position where we are looking for someone who is flexible to undertake regular travel.


  • Lead the Claims teams across Asia.
  • Help Claims Manages to monitor and improve efficiency of the claims process, gain understanding of different markets and the areas they can streamline claims process.
  • Act as a technical go to person for problematic claims.
  • Develop strategies to ensure departments can achieve their objectives.
  • Monitor subordinates’ performance and workload, as well as quality.
  • Help in training claims managers and assessors.
  • Prepare business report of Claims department(s).
  • Provide regular training and support to enhance professional knowledge and standard of subordinate and agency.
  • Responsible for leading coordinating BAU system enhancement activities to meet business priorities.
  • Gathering business data analysis from offices in the region, compare and gain understanding of differences and where improvements could be made.
  • Work effectively and efficiently with cross-functional departments and external parties to ensure any projects are delivered on time, within budget and aligned with company strategy.


  • Degree holder with recognized insurance professional qualification is preferred
  • Minimum 15 years' relevant experience in claims function from Insurer, Third Party Administrator (TPA) or reinsurance company
  • Strong technical knowledge in all classes of Life Insurance product claims
  • Good business sense and able to implement initiatives at corporate level and handle multiple projects
  • Excellent communication, interpersonal and leadership skills
  • Highly organized self-starter, with the ability to lead multiple projects to meet tight deadlines and capable to work in a fast-paced environment.
  • Excellent analytical, problem solving and decision-making skills.