Discover your dream Career
For Recruiters

Executive Road Side Assistance

Allianz Kuala Lumpur, Malaysia
Posted 14 days ago Permanent Competitive
Executive Road Side Assistance
50931 | Customer Services & Claims | Professional | Non-Executive | Allianz Malaysia | Full-Time | Temporary

Job Summary

As a Customer Service Associate, the role is responsible to deliver the Allianz Experience at every interaction. He/She will live up to Allianz Values in delivery service to customers, agents and colleagues, and very passionate about understanding customers, knowing their needs and expectations and working towards exceeding them

Key Responsibilities

  • Be the face of Allianz - possess strong focus on customer experience; deliver high quality standards and service level to serve the existing customer to handle accident (and road side assistance) and other inquiries via phone calls including emails, mails, faxes and/or social media within the agreed TAT and with the objective of achieving highest level of customer satisfaction.
  • Responsible to provide first contact resolution (FCR) when possible by providing basic trouble shooting and offer appropriate alternative. When it is not possible, own customer's complaints and work closely with respective problem owner to drive resolution.
  • Responsible to perform proper escalation including unresolved complaints to respective unit or Customer Feedback Center for resolution and adhere to Allianz's Complaint Governance.
  • Perform other on and off telephone tasks including but not limited to taking messages, call transfer and hold, providing call backs and follow up calls; reporting and respond in a timely manner to ensure customer satisfaction.
  • You are to participate in customer on-boarding including but not limited to Claims on boarding; survey calls etc.
  • Proactively recover service lapses to promote customers' loyalty.
  • Capture customer feedback and systematically escalate them to respective person-in-charge for review and action.
  • Proactively educate customers on our services available on the customer portal or any other relevant platforms which could benefit customer.
  • Compliant to company's standard and policies; as well as regulatory guidelines.
  • Continuously and proactively improve on product knowledge for Allianz Life and General.
  • Maintain confidentiality of all information according to data privacy requirement.
  • Undertake other duties and assignments assigned by the management as and when required

Key Requirements

  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • Fresh Graduates are encouraged to apply.
  • At least 1 year(s) of working experience in the related field is required for this position. Proven experience as contact center staff or relevant position.
  • Ability to write and speak clearly and concisely with fluency in English and Bahasa Malaysia, Mandarin (as this role require to support mandarin speaking customers & agents)
  • Active listener with excellent communication, interpersonal and rapport building skills.
  • Excellent problem-solving abilities
  • Outstanding organizational, strong time management and multitasking abilities.
  • Empathetic and can communicate in a caring and friendly manner
  • Enjoy working in a fast paced and changing work environment
  • Adaptability and flexibilityAbility to work 24/7 rotating rooster including public holiday and weekends
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.
Job ID  50931
More Jobs From Allianz
Allianz
Customer Service Associate - Road Side Assistance
Allianz
Kuala Lumpur, Malaysia
2 months ago Full time Competitive
Allianz
Customer Service Officer - Inbound Call Center
Allianz
Kuala Lumpur, Malaysia
2 months ago Full time Competitive
Allianz
Senior Executive, Customer Feedback
Allianz
Kuala Lumpur, Malaysia
2 months ago Full time Competitive
Allianz
Agency Experience Executive
Allianz
Kuala Lumpur, Malaysia
12 days ago Full time Competitive
Allianz
Care Advisor
Allianz
Kuala Lumpur, Malaysia
13 days ago Full time Competitive
Allianz
Agency Experience Executive
Allianz
Kuala Lumpur, Malaysia
2 months ago Full time Competitive
Allianz
Snr Exec, Claims Examiner
Allianz
Kuala Lumpur, Malaysia
1 month ago Full time Competitive
Allianz
Assistant Manager (Corporate Direct), Corporate Clients & Solution
Allianz
Kuala Lumpur, Malaysia
17 days ago Full time Competitive
Allianz
Customer Service Executive, Arena Branch 1
Allianz
Kuala Lumpur, Malaysia
2 months ago Full time Competitive
Allianz
Executive, Sales Event Management
Allianz
Kuala Lumpur, Malaysia
4 days ago Full time Competitive

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.
More Jobs Like This
Allianz
Agency Experience Executive
Allianz
Kuala Lumpur, Malaysia
Allianz
Care Advisor
Allianz
Kuala Lumpur, Malaysia
Allianz
Senior Executive, Customer Feedback
Allianz
Kuala Lumpur, Malaysia