Executive, Merchant Operation Support Executive, Merchant Operation Support …

Hong Leong Bank Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Last application, 18 Jun 19
Hong Leong Bank Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Last application, 18 Jun 19
Executive, Merchant Operation Support
*For internal staff please apply internal transfer via HRMS (https://myhrms.hlbank.my) with the information below:
JR Number: Refer to the above Job Number next to position title
Location Code: MYMHL10000
Department Code: MY10003518

Designation Code: EMSPT

  • To set up merchant account in Asccend, complete pricing form and assign MID and TID upon merchant application approved.
  • Key liaison unit with TPA (ie. Revenue Harvest) to ensure that the selection of card acceptance/wallet MID and TID are provided to facilitate the merchant account set up ie. Alipay, Unionpay.
  • To prepare merchant appendix form and obtain stamping from LHDN on merchant agreement upon sign-off by Head of Merchant Acquiring (where applicable).
  • To issue and post rejection letter to merchant mailing address for unsuccessful application.
  • To raise maintenance form and perform maintenance in Asccend for the below requests:
    • Termination of merchant account.
    • Additional/Ad-hoc terminal/Function for new or existing outlets.
    • Update of merchant account details ie. address, trading name, CA no., others upon requested by merchant or internal party (ie. auditor).
    • Revise MDR and waiver of deposit and rental upon approvals from respective authorized approvers.
    • Conversion of terminal type upon request from merchant or when terminal is faulty.
    • MPOS PIN reset, request for activation code for MPOS users.
  • Maintenance of e-commerce merchant account ie. update of trading name, set up admin role, others. send merchant statement via email on daily/weekly/monthly as required by merchant.
  • Filing and Admin work. e.g. MIS tracking, batch verification and distribution.
  • Ensure no backlog checking and maintenance in own scope and team.
  • Able to backup when is needed and no impact to the daily work.
  • Able to monitor project or assignment and follow up closely to ensure tasks completed on agreed timeline.
  • To carry out any ad-hoc or other duties beside of current responsibility as directed by Management.
  • Responsible for achieving the specified TAT service standards and data accuracy improvement within TEAM.
  • Escalation in placed when team encountered problem. Such like backlog, critical error and system problem.
  • Participate in UAT.