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Content Reviewer (Spanish Speaker)

Cognizant Kuala Lumpur, Malaysia
Posted 12 days ago Permanent Competitive
Content Reviewer (Spanish Speaker)
Process Description:

The project involves content review (videos/images/text) in the online space for one of the largest technology giant. In this role one needs to be objective and be willing to review sensitive content. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet stringent TAT, Productivity and a minimum monthly average quality as per the target.

Requirements:
  • Graduate or Diploma
  • Willing to work in 24x7 environment
  • Good communications skills Spanish & English
  • Interested in social media and current events (trending topics, viral news etc.)
  • Quick learner and adaptable to learn new processes, concepts, and skills
Role & Responsibilities:
  • Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client's policies and guidelines.
  • Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
  • Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
  • Identifying improvement opportunities and solutions to problems
  • Analyse and identify content that is not in compliance with requirements and flag for action in a timely manner
  • Review the reported content within agreed turnaround times and standards of quality
  • Maintain a high degree of confidentiality while meeting strict deadlines
  • Recognize trends and patterns, and escalate issues outside of the established policies
  • Ensure on meeting daily KPIs


Employee Status : Full Time Employee

Shift : Day Job

Job Posting : Dec 19 2022

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Job ID  COGNGLOBAL41414
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