Content Review - Indonesian Language Content Review - Indonesian Language …

Cognizant
in Kuala Lumpur, Malaysia
Permanent, Full time
Last application, 17 Jun 21
Competitive
Cognizant
in Kuala Lumpur, Malaysia
Permanent, Full time
Last application, 17 Jun 21
Competitive
Content Review - Indonesian Language
Detailed Role & Responsibilities
  • Ensure on meeting daily KPIs
  • Accountable for the success and quality of the process
  • Ensures that the process is followed correctly in Service Operations
  • Help improve the defined processes as we create more automation and gather information
  • Ability to learn to work with customer internal tools
  • Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
  • Flexible to work in assigned shift timings as per process requirements

Requirements
  • Excellent written, reading & spoken communications skills in Indonesian language and understanding of local culture
  • Good communications skills (English)
  • Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
  • Excellent analytical and research skills
  • Quick learning and understanding of complex processes
  • Experience with social networking (or similar programs) Internet Savvy
  • Willing to work in 24x7 environment
  • Ability to manage critical situations with minimum supervision
  • MS Office & strong key board skills
  • Good interpersonal and communication skills
  • Ability to perform in adverse situations
  • Should be comfortable working with explicit & extremely sensitive content

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