Content Moderation with Language: Indonesian / Thai Content Moderation with Language: Indonesian /  …

Cognizant
in Kuala Lumpur, Malaysia
Permanent, Full time
Last application, 04 Aug 21
Competitive
Cognizant
in Kuala Lumpur, Malaysia
Permanent, Full time
Last application, 04 Aug 21
Competitive
Content Moderation with Language: Indonesian / Thai
Detailed Role & Responsibilities
  • Ensure on meeting daily KPIs
  • Accountable for the success and quality of the process
  • Ensures that the process is followed correctly in Service Operations
  • Help improve the defined processes as we create more automation and gather information
  • Ability to learn to work with customer internal tools
  • Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
  • Flexible to work in assigned shift timings as per process requirements
Requirements
  • Excellent written, reading & spoken communications skills in Vietnamese/Thai/Indonesian/ Arabic language and understanding of local culture
  • Good communications skills (English)
  • Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
  • Excellent analytical and research skills
  • Quick learning and understanding of complex processes
  • Experience with social networking (or similar programs) Internet Savvy
  • Willing to work in 24x7 environment
  • Ability to manage critical situations with minimum supervision
  • MS Office & strong key board skills
  • Good interpersonal and communication skills
  • Ability to perform in adverse situations
  • Should be comfortable working with explicit & extremely sensitive content

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