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Client Services Specialist

First Digital Trust Kuala Lumpur, Malaysia
Posted 18 days ago Permanent Competitive
Client Services Specialist
About us

First Digital is a digital asset focused trust, custody, financial technology company at the vanguard of the emerging digitalization of assets, where the full value for your worldly assets can finally unite like other digital data. Our best-in-class custodian and near-banking layer enables previously unattainable options for payments, asset management and access to products that can help enhance financial inclusion.

Our infrastructure - including FDUSD, Asia's 1st home grown blockchain-based USD stable-coin - Developed to help economies, institutions and developers gain access to technology breakthroughs and capitalize on the digital evolution of finance, trust, and technology.

Responsibilities:
  • Report to Client Service Manager and assist in managing client accounts
  • Respond promptly to client inquiries via various communication channels including email, live chats, and calls.
  • Communicate regularly with clients to provide updates on services and projects to maintain client relationships.
  • Conduct client satisfaction (NPS) surveys and analyse clients' feedback.
  • Work closely with internal departments such as compliance, finance, settlement, product, and operation teams to resolve client issues promptly and effectively.
  • Prepare application form, fee schedule, agreements and collect KYC information to facilitate client onboarding processes.
  • Access leads from Business Development and understand client profiles to ensure a smooth onboarding process.
  • Monitor client onboarding process, regularly update the status to manager and clients.

Requirements:
  • Bachelor's degree in Business Administration, Marketing, Finance, or a related field is preferred, or more than 1 years of working experience in client service or a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proficiency in Microsoft Office Suite, Deskpro, Pipedrive.

Preferred Skills:
  • Experience in the banking/crypto industry.
  • Proficient in English speaking. Mandarin / Cantonese is a plus.
  • Knowledge of client service principles and practices.
  • Ability to work independently and as part of a team.
  • Strong organizational and time-management skills.

#LI-Onsite

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. First Digital Trust reserves the right to amend this job description at any time.
Job ID  4356330101
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