Client Management Senior Associate, Solutions, FS/Loans/ Loans
Client Management plays a crucial role in our Solutions business - as the primary contacts responsible for enhancing and evolving our client experience post sale.
We're looking for a Client Management Senior Associate for Loan Capital Markets - working closely with existing clients of our Debtdomain solution in APAC to ensure retention, strengthen relationships and adoption, and grow opportunities.
Key responsibilities include:
- Owning and developing the overall relationship with assigned clients - including the core team interacting with our solutions, key influencers and senior (ideally c-suite) stakeholders.
- Understanding clients' strategies, business objectives and workflows - and the associated use cases for our solutions.
- Facilitating pro-active and regular communication to clearly understand and measure client satisfaction and success
- Providing consultative guidance on best practices for deep solution adoption - advising on product capabilities, updates and potential application to clients' unique requirements
- Developing a renewal strategy and proactively identifying and taking measures to mitigate risk to ensure clients are prepared and satisfied to renew their contracts.
- Working collaboratively with various functions in IHS Market in support of your clients - including: escalating client issues; stakeholder management together with the implementation team on client projects; identifying upsell opportunities and teaming up with sales and account management to bring them to closure; assisting billing to handle client invoicing issues and questions.
- Staying current on syndicated loan market industry related news, trends, and best practices.
- Maintaining internal knowledge of clients via Saleforce.com and internal client management tools
You will be a key member of the Solutions Client Management team, with a focus on syndicated loan markets. We empower banks, broker dealers and direct lenders with a market-leading solution to help manage the entire loan lifecycle - providing workflow tools integrated with virtual data rooms.
You will be based in Kuala Lumpur and be reporting to the APAC Head of Solutions Client Management.
- Minimum 5+ years of related experience in the syndicated loan market / financial technology / consulting.
- Prior experience with account management, client success or software adoption - with a strong understanding of challenges and best practices.
- Established ability to drive customer loyalty and satisfaction
- Demonstrated ability to influence credibly and effectively at all levels of an organization
- A working understanding of syndicated loan workflows is desirable.
- Someone who takes a consultative approach to understanding client needs and thrives on helping clients to achieve their strategic goals.
- A team player who has the gravitas to build trust with clients.
- A skilled communicator, with the ability to convey complex concepts clearly and simply.
You r Benefits
- Opportunity to work with a strong existing client base
- A collaborative, supportive and inclusive work environment
Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here .
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