For Recruiters

CRM Developer ( Microsoft Dynamics )

Newbridge
Kuala Lumpur, Malaysia
Posted 18 days ago Permanent 70k - 120k
J
Posted by
Jonathan Ng
Recruiter
As a CRM Technical Developer, you will be familiar with at least one leading commercial CRM system. You will assist delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue, customer concern, and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters.

Our client is a well known technology consultancy firm, employing thousands of IT professionals worldwide, with large investment from Global Technology firms.

 

Positions to be based in either Singapore and KL, Malaysia

  • Good mentorship and training program to develop your career
  • Opportunity to be professionally certified
  • Great opportunity to be exposed to wide range of projects from financial services sector, governments to Industrial.


As a CRM Technical Developer, you will be familiar with at least one leading commercial CRM system. You will assist delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue, customer concern, and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters.

 

Day-to-day you will:

 

  • Assist across all phases of projects (e.g. Plan, Analyze, Design, Build, and Test)
  • Demonstrate technical knowledge to design and implement CRM solutions
  • Research customer issues that may be non-standard in order to offer solutions
  • Support design of conceptual architecture and technical solutions
  • Ensure project quality meets standards through critical metric identification and testing plan
  • Identify process gaps and work cross-functionally to formulate improvement plans
  • Travel as needed


Key Role Skill & Capability Requirements:

 

You are passionate about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, a self-starter, and a creative problem solver. You are passionate about software and its potential to move organizations forward through innovation.

 

Your technical skills may include:

 

  • Design, develop, deploy, customize and integrate Microsoft Dynamics CRM with other systems
  • Configure and customize on standard workflows, dashboards, forms, views and develop standard or custom reports
  • Develop reports or dashboards using PowerBI and integrate with D365CS
  • Develop web application, web API, console application, window services to integrate with D365CS
  • Develop a script to migrate existing CRM to D365CS
  • Complete the documentation required including the source codes, technical specification, and unit test result
  • Support SIT, UAT, and production and fix the defect within the agreed SLA
  • Strong understanding of Microsoft Dynamics 365 CRM, with domain knowledge in Customer Service and Telco industry would be an added advantage
  • Develop Power BI reports and integration to Microsoft Dynamic 365 CRM

 

 

Interested applicants, please send your resume or click "Apply"
• Email: jonathan.ng@newbridgealliance.com

Regret to inform only shortlisted candidates will be notified.

 

Jonathan Ng Yih Hau  黄奕豪 (R1332294)
Executive Search Consultant ( Technology & Engineering )
Newbridge Alliance Pte Ltd (20S0183)

 

 

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