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CICO Support

Ria Financial Services Kuala Lumpur, Malaysia
Posted 20 days ago Permanent Competitive
CICO Support
Job Description

This role will primarily focus on providing support to customers with inquiries or concerns regarding digital profiles and wallets. The ideal candidate will possess strong communication skills and a commitment to delivering exceptional customer service.

Responsibilities

1. Respond promptly to customer queries or concerns related to digital profiles and wallets, ensuring timely assistance.

2. Provide accurate and helpful information to customers, ensuring their needs are met and issues are resolved promptly and effectively.

3. Perform first-level troubleshooting of technical issues related to digital profiles and wallets, escalating complex problems to the appropriate internal teams for resolution.

4. Assist EKYC customers in completing transactions and collaborate with the compliance team to address issues related to creating digital profiles.

5. Support ground teams in resolving digital profile and wallet issues promptly and efficiently.

6. Proactively identify opportunities for process improvement and contribute to the development of customer support resources, including knowledge base articles and FAQs.

7. Uphold company values and standards while delivering exceptional customer service to maintain high levels of customer satisfaction and retention.

Qualifications

We will require you to have a minimum education of completed high school or college. We will also look for:

Good knowledge of MS Office and Internet Explorer;

At least one year's work experience in customer services or a call center position;

An additional language;

Strong customer orientation skills;

Excellent communications skills (both oral and written);

Attention to detail;

Good teamworking approach; and

Ability to work flexible schedules.
Job ID  300000167001562
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