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Associate Data Management Specialist

S.W.I.F.T.
Kuala Lumpur, Malaysia
Posted 11 days ago Permanent Competitive
Associate Data Management Specialist
About the Role
The SWIFTRef Operation team is responsible for performing gathering and validating various payment information on financial institutions across the world through direct contact or through any other reliable sources. This data is then used for publication in the SWIFTRef directories.

We are a dynamic group looking to continuously improve the customer experience of our services by meeting and anticipating the client needs. Great Team spirit, customer centricity and CI mindset are key elements you need, to fit in the team. In this context, we are looking for a dynamic candidate to reinforce our Customer Operations team!

Key Responsibilities
Responsible for performing research, gathering information and validating information on financial institutions across the world through reliable sources for payment information. Resolve and document customer inquiries regarding the status of their request for products and services activation in a timely, efficient and professional manner in accordance with the service level agreement, key performance indicators and escalation procedures. Liaise with customers, team members and other departments in order to resolve most of the customers' problems and queries Interface with internal functions to ensure compliance in the delivery of products and services. Identify opportunities for improvement to processes, procedures or tools. Provide highest quality customer services and support in compliance with all internal and external procedures. Acquire operational, process and product knowledge to resolve customer inquiries and problems. May assist in technical projects by preparing reports/statistics presentations, schedules/ planning

Your critical mission as a highly motivated team player is :
  • To provide expert advises to junior officers and to more junior team members.
  • Quality Control
  • Data collection and validation process to feed our central SWIFTRef database
  • Data management to build reference data through various sources.
  • Ensure data collected from financial institutions is entered correctly in the SWIFTRef database and that the data is updated on a regular basis
The ideal candidate will be :
  • Strong communication skills and strong customer orientation, able to establish and maintain warm and supportive interpersonal relationships with internal and external customers
  • Able to communicate fluently in English, other languages will be an added advantage for you.
  • Good understanding on business / finance administration
  • Ensuring that relevant information is delivered in an accurate and timely manner.
  • Frequent project work on data enhancements
  • Dynamic, motivated, flexible, structured and well organized.
  • Stress resistance and ability to work independently are required
  • Self-driven wanting to make thing happen
  • Team player, who shares problems and solutions, pro-actively offers to help others
The following experience/knowledge will be an asset:
  • Maintaining real time and reference data
  • Knowledge about cross border payments I key.
  • Conduct complex financial modeling and analysis of financial information.
Experience
At least 3 year of relevant experience is required for this position
Professional knowledge and expertise
  • A high degree of familiarity with customer data collection processes is required or will need to be learned
  • Incumbent must be able to express himself in fluent English both verbally and in writing.
  • Office Automation tools and experience in processes to enter/maintain data in databases are to be part of the daily working environment already.
  • Stress resistance and ability to work independently are required, as are analytical skills
  • Continuous improvement mindset is a must as is customer orientation.
  • Strong analytical skills and attention to detail. Strong problem solving skills.
What we offer
  • A competitive salary package & great benefits.
  • Access to a wide library of personal and technical courses and trainings.
  • The chance to work within an international work environment with colleagues across the globe.
What we offer

We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. An environment in which everyone's voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion , or veteran/military status.
Job ID  2022-10797
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