About the Role
SWIFT Finance Operations - Customer Contracts Team is looking for a dynamic and motivated professional to work closely with the team members in handling customers' ordering. The Customer Contracts team is responsible for all ordering activities that will be triggering access to products and services and invoices for the customer. What to expect:
What will make you successful?
- Perform validation and order processing (and other BAU activities) following to the documented procedure and assigned SLA
- Liaise with different business counterparts (Sales, Finance teams, Product managements etc)
- Provide feedback on operational activities for improvement purposes to create an efficient work environment
- Review, update and revamp documentation for standardization purpose
- Handle queries/cases and work on ad-hoc requests received by the team
- Develop, implement and review operational policies and procedures to meet audit requirements
- Degree Holder in Finance or any other similar disciplines.
- Minimum 1 year in Customer Ordering or Customer Business Operations field experience.
- Knowledge in Order processing, Billing and invoicing, Customer experience, Operational structures, Process improvement and documentations will be useful.
- Detail-oriented, meticulous and good in problem-solving
- Self-motivated individual, able to work in routine but also proactively seeking new challenges.
- Ability in applying process improvement, challenging status quo and finding solutions that could benefit the team.
- Ability to work under tight deadline, high pressure environment and maintain agile/flexible.
- Good communication skills (verbal and writing) with the ability to collaborate with various teams globally.
- Strong team player to accomplish results together and working cross-functionality.
You may like to know the team better by knowing the people in the team.
Review LinkedIn profile of the people on the list below :
Yani Azlishah , Associate Manager Finance
Pavitra RK , Senior Talent Acquisition Specialist APAC What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. An environment in which everyone's voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion , or veteran/military status.