Assistant Manager GTRF Client Services

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • HSBC Bank (M) Berhad
  • 19 Dec 18

Assistant Manager GTRF Client Services

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Global Trade and Receivables Finance is committed to helping companies of all sizes from every part of the world grow their business across borders. Offering a comprehensive range of forward-thinking supply chain and traditional trade solutions, the business has been repeatedly recognised by the industry's most prominent publications and associations with numerous awards for its strength in combining innovation and service excellence with end-to-end customer solutions.

We are currently seeking an experienced professional to join this team in the role of Assistant Manager GTRF Client Services.

Responsibilities:

  • Hold end-to-end ownership of Premium Clients' Trade enquiries and take responsibility for incoming/outgoing client calls and emails;
  • Demonstrate and understanding of client's needs, maintain and maximize GTRF revenue through cross-selling;
  • Provide dedicated account management to a portfolio of clients by acting as a relationship manager and trusted advisor for clients and maintain constant dialogue with clients;
  • Act as an escalation point for customer complaints/enquiries and solve suspected fraud cases by taking immediate measures, protecting both customer and the bank.
  • Supervise and guide team to ensure principal accountabilities are met effectively and motivate team to provide consistent, high-quality customer service.
  • Act as a role model to encourage learning and growth of CSOs.
  • Contribute towards day-to-day operations effectiveness and service efficiency for the team.
  • Ensure optimal utilisation of resources and effective coordination with other GTRF teams.



Qualifications
Skills/Attributes:

  • Excellent knowledge and experience in trade and customer service
  • High commitment to service and cross-selling excellence and a passion for serving customers.
  • Strong managerial skills and portfolio-management skills.
  • Strong interpersonal, communication and relationship-building skills.
  • Strong listening, probing and problem-solving skills.