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Assistant Manager, Customer Management Analytics

Prudential plc Kuala Lumpur, Malaysia
Posted 16 days ago Permanent Competitive
Assistant Manager, Customer Management Analytics
Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Summary:
• Collaborate closely with business users to understand requirements, design and develop a data model, dashboard, reports that best fits the users' needs.
• Develop data modeling & visualization using tools such as Power BI and Qlik Sense.
• Develop and maintain technical documentation for all designed solutions.
• Maintain existing data solutions, reports & dashboards, and identify and act upon opportunities to drive efficiencies and improve customer experience.
• Prepare management reporting to regional office and any reports required from local regulator.

Principal Duties & Responsibilities:
  • Perform data extraction, reporting and analysis.
  • Ensure discipline in documentation of assumptions, observations, and findings.
  • Exercise sound judgment while analyzing and interpreting data to ensure a high level of data integrity, accuracy and timeliness in reporting.
  • Work with IT department to develop and perform user acceptance testing on data marts to support on reporting and analytics requirements.
  • Develop, automate, and execute cross-functional BI dashboard / management reports.
  • Follow up on the risk incident progress to ensure compliance with company policies and procedures.
  • Ad-hoc assignments as requested by Head of Department.

Job Specifications:

Qualifications
  • Possess a degree in Data Science, Computer Science, Information Management, IT, Applied Statistics, Data Analytics, or any related discipline.

Experience
  • Minimally 2-3 years of working experience in data analysis role or management reporting.
  • Strong application knowledge with data query / manipulation tools (e.g. SAS, SQL, Alteryx), data analytics tools (e.g. R, Python, Excel) and BI applications (e.g. Qlik Sense, Power BI) will have an added advantage.
  • Proficient in MS Excel, Word and PowerPoint.
  • Good writing and communication skills in English.

Skillset
  • Numerate, logical, strong analytical problem-solving mind, detail-oriented and reliable work ethic.
  • Passionate about solving problems, possesses a relentless need for investigation and data exploration.
  • Ability to lead, multi-task and work independently in a fast-paced team environment.
  • Willingness to learn, accept new challenges and go extra mile.
  • Self-motivated, resourceful, and enjoy sharing knowledge with team members.
  • Proactive, result oriented and takes pride in their quality of work. Enjoys working cross-functionally with any business unit.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Job ID  24050479
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