- Kuala Lumpur, Malaysia
- Permanent, Full time
- Standard Chartered Bank Malaysia Berhad
- 14 Nov 18
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
•Ensure analysts perform timely resolution of internal & external customer queries.
•Able to escalate customer complaints and propose solutions to resolve them.
•Understands customers' requirements and able to instill a customer-centric culture in the team.
•Understands the various product booking models & able to perform end-to-end settlement processing for all Derivatives (FX, Rates, Commodity and Credit), Fixed Income, FX, Money Market products.
•Assist in 2nd Level approvals in the various settlements systems namely MUREX & OPICS and assist in 1st level processing if needed during contingency.
•Target to decrease processing errors.
•Able to drive quality work within teams and self.
Control & Risk Mitigation
•Adheres to laid out processes and procedures of the bank while completing process actions.
•Prompt and early escalation of risk issues to Line Managers.
•Identify errors and omissions resulting from routine process actions and able to investigate & promptly resolve GL Suspense and Nostro accounts' imbalances & breaks.
•Ensure regular updating of process procedures (DOI).
•Prioritizes and schedule dept. workload accordingly to meet volume peaks & troughs.
•Organizes leave coverage to ensure adequate resources for work continuity in dept.
•Communicates own work plan issues and escalates potential "Bottlenecks' to Line Managers.
•Covers and acts as a back up to Line Manager for extended periods in their absence.
•Supervise a team of junior operations officers/assistants to deliver department goals.
•Assist the Manager in promoting staff training and development.
•Conduct "one-to-ones" with junior officers to gather feedback on their progress and work improvements to enhance overall department cohesiveness and efficiency.
Our Ideal Candidate
Qualification & Experience
1.Degree, Advanced/Higher/Graduate Diploma in Finance/Accountancy/Banking or equivalent
2.At least 5 years of relevant experience in BOps
Technical Skills & Knowledge
1.Product Knowledge - Advanced
a.Product knowledge on Derivatives (FX, Rates, Commodity and Credit), Fixed Income, FX, Money Market
b.Experience of working within treasury function in trade verification or matching or settlements
2.Process Management - Advanced
3.Capacity Planning - Core
4.Operations Risk Management - Core
1.Precision/Accuracy - Core
2.Customer Centric - Core
3.Communication - Core
4.Problem Resolution - Core
1.Financial & Budgetary Management - Introductory
2.People Management - Introductory
Apply now to join the Bank for those with big career ambitions.