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Account Manager

Allianz Kuala Lumpur, Malaysia
Posted 9 days ago Permanent Competitive
Account Manager
Position Summary

The Allianz Technology Account Manager role is to drive Customer Experience and Financial Excellence. The Account Manager is a business technology advocate for Allianz Technology to support the technology demand across Allianz Asia's Operating Entities (OE). The Account Manager Asia is responsible for owning and managing the Customer/ OE relationships, maintains a deep knowledge of the OE technology strategy, financial budgets, service demands and consumption of Allianz Technology technology services focused on business needs.

What you do

  • CX - Accountable for OE NPS and drive improvement measures.
  • Strategic Initiatives - Prioritization of technology roll outs in close collaboration with OE C-level and IT stakeholders.
  • Customer Governance - Ensure OE alignment across business subjects.
  • Stakeholder Management - Accountable for developing strong OE relationships and Service Owners.
  • Financial Management - Accountable for i.e. PD budget, planning, invoicing, collections, disputes.
  • Contract Management - Accountable for initiation, execution and ownership of ITSOA (IT Service Outsourcing Agreement)
  • Demand Management - Accountable for all OE IT Service provisioning.
  • Collaboration - OE stakeholders to develop best practices (best possible way of handling workflow efficiently).
  • Reporting - Governance, Financial reports (budget, revenue, consumption) and ensure Service Performance reporting.
What you bring

  • Degree in finance, accounting, information technology or other comparable technical qualification.
  • 12 yr + Prior experience in a management/ customer facing capacity focusing on CX, Service/ Success/Account Management in a multi-national IT organization (insurance focus would be beneficial).
  • People/ stakeholder Management skills.
  • Excellent communication skills, fluent in English.
  • Goal-oriented self-starter with ability to work independently and as part of a team.
  • Experienced in managing multi-cultural and geographical dispersed teams through both direct and influence management.
  • Customer-centric mindset; Transparent & fact based collaboration.
  • Commercial Sales experience (beneficial).

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.
Job ID  49030
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