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APAC Transfers Settlements Analyst

FNZ Group Kuala Lumpur, Malaysia
Posted 5 days ago Permanent Competitive
APAC Transfers Settlements Analyst
Role Description

FNZ is an asset custodian. This means we hold client assets in our names as nominee and are responsible for the administration of those assets.

The role of a Settlements Analyst is to administer and process all Transfer instructions ensuring that the underlying beneficial owners receive the level of service in both accuracy and timeliness that owners would get if assets were held in their own name.

The position is located within the Investment Operations division of FNZ. The products covered include equities, fixed income, managed funds across Australia and international markets.

Specific Role Responsibilities

Transfer processing: Process daily Transfer instructions, ensuring that all instructions are delivered in a timely manner. This includes transfer initiation, settlement, asset break investigations and enquiries.

Record keeping: maintains records as are required to ensure the FNZ platform administration process is transparent to regulators and external auditors.

Monitor group email(s) and internal case log(s) to ensure issues are addressed, valid updates are regularly provided and case logs are completed accurately and efficiently.

Review Breach and KPI reports and take ownership for exceptions from owned tasks by providing feedback and if required, resolution and follow up to Team Manager.

Other tasks: undertakes any other projects/tasks as may reasonably be required to facilitate the smooth operation of the team and Operations. Including working with Service and Support department to develop system and process enhancements to improve the efficiency and accuracy of team processing.

Working with management and other team members to enhance documented processes for greater efficiencies and controls within the business. Being actively involved in regular reviews and update of role and product related procedures.

Testing team process related functions in context of project releases and general regression testing where required.

Performance Assessment
  • Accuracy/Attention to detail - Complete tasks accurately, completely and to agreed deadlines/ targets (KPI's) according to the standards and procedures outlined.
  • Time Management - Prioritising work to ensure that outputs meet required standards and the needs of internal and external clients
  • Communication Skills - Communicate effectively with all FNZ staff and external agents to ensure customer issues are resolved as quickly as possible.
  • Strong people and stakeholder management skills - able to establish relationships with product providers, custodians, brokers and other third parties to promote operational efficiencies and resolution of service level issues i.e. fund managers, brokers and banks.
  • Problem Solving/Initiative - Using your skills and knowledge to ensure correct end results are achieved for clients in a timely manner.
  • Client Focus - Be aware and continually thinking about those whom your role impacts on and aiming to deliver a consistently high service to those people whether they are internal or external.
  • Ownership and Responsibility - Demonstrates personal accountability by flagging errors to Manager and taking requisite corrective action promptly. Escalates issues promptly and responds positively to feedback.
  • Teamwork - During downtime or quiet periods look to see where assistance can be given to other members of the team to ensure the whole team achieves their goals.

As in any financial institution we experience busier periods i.e. month end , quarter end and end of financial year which requires all staff to pull together and potentially work extra hours as required. Hence the ability to work well in a team environment and drive and desire to meet deadlines is essential in this role.

Experience required

  • At least 2 years experience in an Investment Operations role.
  • Familiarity with financial markets and wealth management products is preferable;
  • Confident and able to take initiative given client and delivery focused environment;
  • Independent, self directing and delivery focused working style;
  • Ability to work under pressure to multiple firm deadlines;
  • Excellent organisational, administration and time management skills;
  • A passion to be part of a high performing team;
  • Ability to take ownership and responsibility;
  • Proficient computer skills, specifically intermediate to advanced excel skills;
  • Highly developed written and oral communication skills.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.
Job ID  REQ-10981
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