• Competitive
  • George Town, Pulau Pinang, Malaysia
  • Permanent, Full time
  • Citigroup Transaction Services (M) Sdn Bhd
  • 2019-03-23

MYS CTSM PG Customer Service Intermediate Analyst

MYS CTSM PG Customer Service Intermediate Analyst

  • Primary Location: Malaysia,Pulau Pinang,George Town
  • Education: Bachelor's Degree
  • Job Function: Operations Customer Service
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 19010468


Description

  • Take ownership of client servicing issues and facilitate their resolution
  • Provide all post sales customer service and handle customer telephone/e-mail enquiries which include product information customer complaints system support investigation/ information request transaction monitoring financial and non financial transactions initiation
  • Offer prompt competent and quality customer services which include:
  • Diligent analyses of customer enquiries upon receipt
  • Investigate/follow-up with internal suppliers and provide prompt update/solutions to customers to ensure customer satisfaction
  • Initiate transaction order from customers
  • Handle customer complaints
  • Assist in the overall departmental process improvement initiatives
  • Work on ad hoc projects for the department
  • Drive process improvements within Citi and in partnership with the client
  • Act as key client contact in the overall service relationship partnering closely with Relationship Management and Product to bring a cohesive support structure and responsiveness to the client


Qualifications

  • Customer focus with excellent communication and interpersonal skills
  • Proficiency in spoken and written English and Chinese (Putonghua and Cantonese is a must)
  • Minimum 3-5 years of banking experience, preferably in customer services or marketing support or operations
  • University graduate
  • Good banking and product knowledge i.e. Trade, cash and electronic banking
  • Good diction and voice manners
  • Proficiency in Microsoft office applications, including Word , Excel as well good typing skills
  • Ability to work under pressure
  • Able to absorb and maintain large amount of information on products and operations