Delivery Analyst Delivery Analyst …

IHS Markit
in George Town, Malaysia
Permanent, Full time
Be the first to apply
IHS Markit
in George Town, Malaysia
Permanent, Full time
Be the first to apply
Delivery Analyst
Position Summary

This position is responsible for providing online fulfillment of customer orders which includes setting up entitlements and licensing in one or more delivery systems. Standards are accurate and timely entitlements and delivery of International and US online software and data products. Duties include processing orders, document retention maintenance, customer subscription research and daily interactions with internal customers, i.e., Sales, Order Management, Customer Support, Delivery Americas, etc.

Principle Accountabilities
  • Responsible for order fulfillment of online subscription orders
  • User Management (Help Desk) dealing with customer queries related to product access
  • Knowledge to answer simple internal or external customer questions/requests
  • Ability to perform order entry into one or more delivery systems and basic order troubleshooting
  • Responsible for keeping current on the latest technology.
  • Must have excellent organization skills.
  • Must have the ability to interact professionally with both clients and colleagues.
  • Must be reliable and able to work under pressure.
  • Must be willing to take the initiative.
  • Must be a good problem solver.
  • Must be cooperative and be able to gain the cooperation of others.
  • Must be detail focused.
  • SAP and SalesForce knowledge is a plus
  • Proficient in use of MS Office applications
  • Must be proficient in the English language.

Behavioral Competencies
  • Business Acumen
    • Applies general knowledge of business developed through education or past experience
    • Basic communication and time management skills

  • Leadership Impact
    • No supervisory responsibilities; accountable for own contribution
    • Impacts own team and closely related teams the quality, timeliness and effectiveness of the work product

  • Complexity & Problem Solving
    • Provides solutions to typical problems based on proven practices or procedures
    • Evaluates and selects solutions from established options

  • Interpersonal Skills
    • Exchanges basic information, asks questions and checks for understanding

Required Education:
  • Associate degree in a related field or equivalent.
  • Must be proficient in the English language.

Working Shift:
  • Working hours are 8:00am - 5:00pm (APAC Shift), and due to business reasons may temporarily be required to work during EMEA Shift 4:00pm - 1:00am
  • Must be willing to work on certain weekends and public holidays to support Month/Quarter/Year End Closing.
Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here .

We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.

IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.

For information please click on the following links:

IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency Current Colleagues

If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.

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