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Technical Engineer - Level 3

DXC Technology
Cyberjaya, Malaysia
Posted 17 days ago Permanent Competitive
Technical Engineer - Level 3
Job Description:
Technical Support Consultant - Level 3

About DXC Technology:

We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC

Key Accountabilities:
  • Investigate and diagnose the incident accurately and effectively.
  • Prioritize response based on the Priority and Severity of the issue.
  • Define an action plan for detailed diagnosis with the aim to resolve the incident and restore normal service as soon as possible.
  • Participate in escalation call for critical incident and drive end to end to restore services back to normal operations.
  • Own and deep dive the incident root cause analysis for problem management.

Main Responsibility:
  • Administer, troubleshoot and resolve issues related to Microsoft 365 Services (including but not limited to Teams, Exchange Online, SharePoint Online and OneDrive for Business) and On-Premise Exchange servers (e.g. 2013, 2016, 2019) for issues including but not limited to Autodiscover, Exchange Client Access, Mailbox, Edge Transport roles etc..
  • Troubleshoot and resolve (or workaround) issues integrated with other Microsoft 365 products and services (including but not limited to Microsoft Azure Active Directory Connect (AADC), Active Directory Federation Services (ADFS), Microsoft 365 Modern Authentication, Microsoft 365 Apps, Microsoft Intune/Endpoint etc.).
  • Manage Microsoft 365 escalations and complex incidents by ensuring the service is resumed within the defined Service Level Agreement (SLA).
  • Tasks involve in Mail hygiene activity (e.g. Exchange Online Protection (EOP), ProofPoint etc.), eDiscovery, message tracing, connection filtering, transport rules, whitelisting/blacklisting and message quarantine.
  • Technical leadership in resolving technical issues and leading the junior engineers.

Experience:
  • Ideal applicants should be used to dealing with escalated issues but may or may not have been focused solely on Microsoft 365 support.
  • Minimum of 5 years' experience with a broad IT support background, covering servers, basic networking, and an understanding of desktop support.
  • A good team player in the support team and work with other towers in troubleshooting.
  • Work with other people and tower (including but not limited to L2, L3 and L4) to provide secure and reliable service in implementation and operation.
  • Fundamental knowledge of Windows Server (including but not limited to Server 2012, 2016 and 2019), Networking (HTTP, DNS, TCP/IP) & Outlook for iOS, Outlook for Android and Outlook for MacOS.
  • Essential knowledge in Microsoft 365 Security and Compliance involving technologies such as ATP, AIP, DLP, MFA etc..
  • Deep knowledge in Active Directory and DNS, including but not limited to MX record, SPF, DKIM and DMARC.
  • Fundamental knowledge and administration in Windows Server (Active Directory, Group Policy Management, Networking).
  • Experience in using various migration methods and tools, e.g. PowerShell, Quest, SPMT etc..
  • Experience in supporting a hybrid environment.
  • Experience in On-Premise Exchange Disaster Recovery scenarios.
  • Self-driven in doing research and walk the extra miles to recommend remediation and/or improvements in customer environment.

Qualifications:
  • Bachelor's Degree in Computer Science or IT or equivalent.
  • Microsoft Certification will have added advantage.

Our Culture and Benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

Our "people first" philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Job ID  51439250
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